Buyer Protection

We are excited to introduce our 30-Day Money Back Guarantee for eligible vehicles.

Are you currently seeking used vehicles but feel apprehensive about making a potentially misguided investment? Look no further! Carys Collections offers unparalleled reliability and commitment to excellence. We are excited to introduce our 30-Day Money Back Guarantee for eligible items.

Do not compromise on the security of your investment. Your satisfaction is our priority, and we are here to support your needs in the world of used construction and farm equipment. Choose Carys Collections and take advantage of our 30-Day Money-Back Guarantee today!

Terms and Conditions

Carys Collections is committed to ensuring our customers are completely satisfied with their purchases. To that end, we proudly offer a comprehensive 30-day Money Back Guarantee, which underscores the quality and condition of our equipment. We encourage shoppers to take advantage of this assurance as we strive to provide exceptional vehicles and service. This guarantee is subject to the following terms and conditions:

Eligibility Criteria

This policy pertains specifically to used farm and construction equipment obtained through our online website, exclusively when customers engage our shipping services. To qualify for a return, items must be returned in their original condition, devoid of any modifications or damage. Please ensure that all items are returned in a manner consistent with the conditions outlined above. Shoppers are encouraged to familiarize themselves with these eligibility requirements to ensure a smooth return process.

Timeframe for Returns

The 30-day Money Back Guarantee begins on the date the customer receives the equipment and remains in effect for a duration of 30 days thereafter. It is imperative that the equipment be returned within this defined timeframe to ensure eligibility for a refund. Please be advised to adhere strictly to this policy to facilitate a smooth returns process.

Usage Limit

The 30-Day Money Back Guarantee for eligible units is subject to a specified maximum usage limit, which ranges from a type of vehicle to another. Please be advised that any vehicle exceeding this designated usage threshold will be deemed ineligible for return under this program. We encourage all shoppers to consider this condition carefully in order to ensure a seamless return process.

Return Shipping Policy

We would like to inform our valued shoppers that Carys Collections will coordinate and finance the return shipping process. This will be conducted exclusively with approved shipping carriers to ensure a seamless experience.

Inspection Policy

Upon receipt of the returned equipment, our dedicated team will carry out a thorough inspection to ensure that the item is in the same condition as when it was originally purchased. Should any modifications or damages be detected during this process, please be advised that a restocking fee may be assessed on a case-by-case basis.

Refund Policy

We are committed to ensuring a seamless return experience for our valued customers. Should you choose to return your equipment, please be assured that if it meets all eligibility criteria and successfully passes our inspection process, we will promptly issue a refund to your original payment method. Please note that any applicable restocking fees will be deducted from the refund amount, as outlined in the details below.

Restocking Fees Policy

We would like to inform our valued shoppers that a restocking fee may be applicable for equipment returned in a condition that deviates from its original state. This includes items that are missing parts or accessories, as well as returns that occur beyond the stipulated 30-day policy timeframe. Restocking fees will be assessed on a case-by-case basis, ensuring a fair evaluation of each situation. Please note that such fees will not exceed 10% of the original purchase price.

Exclusions

Please be advised that our 30-Day Money Back Guarantee does not apply to vehicles sold “as-is,” particularly those that have been personally inspected by the customer at our location. We encourage shoppers to carefully consider this policy when making their purchasing decisions.

Governing Law

This policy shall be governed by and construed in accordance with the laws of England and Wales.

By purchasing used vehicles from our esteemed company, customers unequivocally affirm their acceptance of these terms and conditions. It is essential that all shoppers understand and acknowledge these stipulations prior to completing their transaction.

Extended Warranties from The AA

What’s a warranty and why do I need one?

We’d all like to think our cars will never let us down. But unfortunately, the reality is sometimes a little different. No matter how well you maintain your car, components can still fail and result in costly repair bills. To keep your car ownership stress-free, we’re offering a warranty with our cars to give you peace of mind.

Our warranty includes:

12 months’ free Basic Breakdown Cover# or an upgrade for Members^
No limit to the number of claims
Nationwide approved repairer network
24/7 help and advice

Levels of cover

There are 3 different levels of cover available.

Protect Lite: Protection against listed components
Protect Essential: Almost all mechanical and electrical items. Plus key fobs up to £200 and in-car entertainment (including Sat Nav) up to £500.
Protect Plus: Almost all mechanical and electrical items. Plus wear and tear up to 85,000 miles, diagnosis, oil seals, DPF or catalytic converter, key fobs up to £200, unlimited cover for in-car entertainment (including Sat Nav).

Our Dealership offers:

If the failed part is covered, our warranty will pay out for the costs of parts, labour and VAT for repairing or replacing it, up to your selected claim limit.

Every vehicle we sell is backed by a comprehensive 1 Year Warranty to ensure your peace of mind. For our cars, we’ve partnered with The AA to enhance your ownership experience, providing you with 12 months of complimentary Basic Breakdown Cover. This robust warranty features no limit on the number of claims, access to a nationwide approved repairer network, and 24/7 help and advice, ensuring that assistance is always available when you need it. With this level of support, you can drive with confidence, knowing that we’re here to help you stay on the road without any hassle.

What’s not covered?

Finding a warranty to cover every eventuality can be costly, so there are some important exclusions in ours. These include but are not limited to accident damage, batteries, bodywork, serviceable or ancillary items, driver abuse or negligence.

123 Point Inspection

Whichever Carys Collections vehicle you choose; they all have one thing in common: they’re in the very best condition. That’s because we carry out 123 different checks on every vehicle before we certify it as ready for our customers. It’s another reason to relax when you’re buying a car with us.

Here's what we check

Driver Comfort

1	Check tools and that correct locking wheel bolt is present	✓
2	Check wheel brace, jack chock and warning triangle	✓
3	Check all interior trims for damage, security, alignment, discolouration etc	✓
4	Check all heater controls/air con vents and blowers at all speeds – including rear	✓
5	Check 12v ancillary power supply (where applicable)	✓
6	Check/adjust all on board settings (including date/time)	✓
7	Check operation of information/communication systems (including AUX input)	✓
8	Check and clear fault memories – re-check after road test if required	✓
9	Check Bluetooth operation	✓
10	Clear all personal information from system	✓
11	Check and list any non-approved accessories or equipment fitted to car for removal	✓

Bodywork and Cosmetic

12	Check for evidence of accident damage repairs	✓
13	Check for evidence of poor previous accident damage repairs	✓
14	Check for body/panel alignment	✓
15	Check lights, lenses, exterior trims and bumpers for positioning and damage	✓
16	Check if the body panels have any unacceptable damage	✓
17	Check if the bumpers have any unacceptable damage	✓
18	Check if the doors have any unacceptable damage	✓
19	Check if the bonnet has any unacceptable damage	✓
20	Check if the boot lid has any unacceptable damage	✓
21	Check if the bonnet hinges are operating properly	✓
22	Check if the door hinges are operating properly	✓
23	Check if the boot hinges are operating properly	✓
24	Check if the soft top operates properly (open/close) and does not have any unacceptable damage (if applicable)	✓
25	Check if the roof has any unacceptable damage	✓
26	Check if the grille has any unacceptable damage	✓
27	Check if the trim has unacceptable damage	✓
28	Check if the roof rail has any unacceptable damage	✓
29	Check if the antenna is present	✓
30	Check condition of all 4 alloys/wheel trims	✓

Lights Assessment

31	Check boot illumination	✓
32	Check interior lights operate from all doors, keys and handles	✓
33	Check headlamps incl dip and main beam (vertical aim control & orientation)	✓
34	Check headlamp alignment	✓
35	Check number plate lights	✓
36	Check fog lamps	✓
37	Check welcome lights	✓
38	Check parking lights	✓
39	Check brake lights	✓
40	Check reversing lights	✓
41	Check hazard warning lights	✓
42	Check Light lenses, exterior trims, grills and bumpers for positioning and damage	✓
43	Check all interior/instrument/switch/general lights	✓
44	Check operation of headlamp cleaning system – adjust as necessary	✓

Safety and Security

45	Check windscreen for damage (must meet MOT standard)	✓
46	Check central locking (fuel filler, boot, passenger door and glove box)	✓
47	Check all seat belts for operation, security and damage	✓
48	Check mirror operation (interior and exterior) including auto dimming, folding and heated	✓
49	Check airbag status (if deactivation lock switch present)	✓
50	Check operation of opening windows and cut off	✓
51	Check operation and travel of sunroof/convertible roof	✓
52	Check door, bonnet and boot closure – adjust if necessary	✓
53	Check operation and condition of windscreen wipers (including rain sensors where applicable)	✓
54	Check horn (all segments)	✓

Suspension

55	Check front lower arms in good condition	✓
56	Check front ball joints in good condition	✓
57	Check front tie rods and tie rod ends or steering linkage in good condition	✓
58	Check front anti rollbar bushing and links in good condition	✓
59	Check Front drive shaft in good condition	✓
60	Check Front struts/shocks in good condition	✓
61	Check Front springs are in good condition	✓
62	Check Rear control arms, trailing arms, axle beam in good condition	✓
63	Check Rear ball joints in good condition (if applicable)	✓
64	Check Rear anti rollbar, bushing and links in good condition	✓
65	Check Rear Struts/Shocks in good condition	✓
66	Check Rear springs in good condition	✓
67	Check Rear drive shaft in good condition	✓

Underneath Vehicle

68	Check underside of vehicle for damage and corrosion	✓
69	Check undertray secure	✓
70	Check engine for leaks and noise	✓
71	Check for leaks in transmission	✓
72	Check brake and clutch system for leaks – condition and operation	✓
73	Check fuel pipe hoses, tank and breather for leaks, damage and positioning	✓
74	Check exhaust system for leaks, security and condition	✓
75	Check steering rack for leaks	✓
76	Check for leaks in front differential of axle seals (if equipped)	✓
77	Check for leaks in rear differential or axle seals (if equipped)	✓
78	Check for leaks in washer fluid system	✓
79	Check for leaks in radiator or cooling system	✓
80	Check engine mount in good condition	✓

Brakes, Wheels and Tyres

81	Check front brake pads (no more than 75% worn)	✓
82	Check Front brake disc condition	✓
82	Check rear brake pads (no more than 75% worn)	✓
84	Check rear brake discs\drum condition	✓
85	N/S Front – Check wear and condition (at least 3mm of tread)	✓
86	O/S Front – Check wear and condition (at least 3mm of tread)	✓
87	N/S Rear – Check Wear and condition (at least 3mm of tread)	✓
88	O/S Rear – Check Wear and condition (at least 3mm of tread)	✓
89	Spare (if present) check wear and condition	✓
90	Check Wheel bolt torques	✓

Under Bonnet

91	Check PAS pump and hoses for damage and leaks	✓
92	Check all hoses, clips and unions	✓
93	Check engine oil level and condition	✓
94	Check coolant level and reservoir\cap in good condition	✓
95	Check brake fluid level and reservoir\cap in good condition	✓
96	Check washer fluid level and reservoir\cap in good condition	✓
97	Check power steering fluid level and reservoir\cap in good condition	✓
98	Check for visual sign of leaks	✓
99	Check drive belts in good condition	✓
100	Check hoses in good condition	✓
101	Check battery in good condition	✓

Service History and Paperwork

102	Check cam belt service schedule	✓
103	Check service schedule	✓
104	Check Last Service Date	✓
105	Check Last Service Mileage	✓
106	Check number of previous services	✓
107	Check all handbooks and that any relevant literature is present	✓

Road Test

108	Start engine from cold and check engine noise	✓
109	Check driveline operation and ensure no abnormal noises	✓
110	Check clutch operation	✓
111	Check transmission operation including all functions	✓
112	Check rear axle operation	✓
113	Check handbrake operation/balance	✓
114	Check steering operation	✓
115	Check accelerator pedal operation	✓
116	Check operation of all instrumentation	✓
117	Check onboard computer/monitor operation	✓
118	Check heating/air conditioning operation	✓
119	Check for wheel imbalance	✓
120	Check cruise control operation	✓
121	Check operation of screen washer/wipers including rear – set aim pattern where applicable	✓
122	Check for wind noise, rattles and vibrations	✓
123	Check operation of any optional extras that are fitted	✓

Should you have any inquiries regarding these terms or require further clarification, please do not hesitate to reach out to our customer service team for clarification. Your understanding of these guidelines is paramount to ensuring a smooth and satisfactory purchasing experience. Thank you for choosing our dealership for your equipment needs. We appreciate your understanding and cooperation in maintaining the quality and integrity of our products for all customers.